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Terms of service

Version of November 5, 2026

1. Scope

  1. These terms apply to all services of Luentis, a service of Muuh AS, Sukkevannslia 4, 4638 Kristiansand, Norway ("we").
  2. Luentis is offered only to businesses, public bodies and similar organisations. We do not enter into contracts with consumers. By ordering, you confirm that you act in the course of your trade, business or profession.
  3. Other terms of the customer only apply if we expressly agree to them in writing.
  4. The data processing agreement (DPA) forms part of these terms.

2. Services

  1. Free scan: We check the home page of a website automatically on desktop and mobile and show a score and the most important errors found.
  2. Single audit: For a one-off payment we check up to 250 pages of a website automatically. You receive a report on the web and as a PDF with every error found, grouped by rule and template, with explanations, how to fix them and code suggestions; a guided manual check for the criteria that cannot be tested automatically; and a draft accessibility statement.
  3. Our method page describes how we test and what the check covers. It forms part of the description of the service.
  4. We may develop the services further as long as the agreed core of the service remains.

3. What Luentis does not do

  1. Automated checks cover only part of the requirements of WCAG 2.2, EN 301 549 and the European Accessibility Act. A Luentis report does not confirm that a website is accessible or meets legal requirements.
  2. Luentis is not a certification, not a conformity assessment and not legal advice.
  3. The score only covers errors that can be measured automatically. Code suggestions are suggestions you must check before you use them.
  4. The answers in the guided manual check are your own assessment. You review, change and publish the draft accessibility statement yourself and on your own responsibility.
  5. We do not offer an overlay or widget that covers up errors on your website.

4. Contract, prices and payment

  1. The contract for a single audit is concluded when you complete the purchase at checkout and the payment is confirmed.
  2. Payment is handled by Stripe through Stripe Managed Payments. The seller to the customer is Link, Stripe's payment service; we provide the service. The purchase therefore appears on your statement with "LINK.COM*". Link issues the invoice and accounts for the VAT. We do not store card details.
  3. All prices are exclusive of VAT, which is calculated and shown at checkout.
  4. With the purchase we create an account for the email address given at payment, unless one exists, and send a link to set a password.

5. Carrying out the scan

  1. You may only have websites checked that you are entitled to have checked.
  2. Our scanner identifies itself as "LuentisBot", visits at most one page per second and respects the website's robots.txt, except for the start page you gave us. We do not check pages behind a login.
  3. If the website blocks the scanner, for example with a firewall or bot protection, the audit can fail. You can allow LuentisBot and start the audit again.
  4. A full scan usually takes less than an hour, longer for large or slow websites.

6. Refunds

If a paid single audit cannot be completed within seven days of the purchase, we refund the full amount automatically through the payment service. To the extent permitted by law, there are no further claims because an audit failed.

7. Account and access

  1. Keep your login details secret. People you invite to your team act on your behalf.
  2. You can share reports through a link that works without signing in. Anyone with the link can read the report. You can withdraw the link at any time.

8. Rights to reports

  1. You may use, pass on and publish reports, PDFs and the draft statement for your organisation.
  2. We may use anonymised and aggregated data from audits to improve Luentis. Neither you nor your website can be identified from it.

9. Liability

  1. We are liable without limitation for damage caused intentionally or by gross negligence, and for injury to life, body or health.
  2. In all other cases our liability is limited to the amount you paid for the service concerned in the twelve months before the event causing the damage.
  3. We are not liable for fines, warning letters, third-party claims or other consequences of your website not meeting legal accessibility requirements.

10. Data protection

Our privacy policy describes how we process personal data. Where we process personal data on your behalf when checking your website, the data processing agreement applies.

11. Changes to these terms

A single audit is governed by the version of these terms in force at the time of purchase. If we change the terms, the new version applies to later purchases. For ongoing contracts, such as future subscriptions, we will inform you by email in advance.

12. Governing law and venue

  1. Norwegian law applies.
  2. The venue is Kristiansand, Norway (Agder District Court).
  3. If a provision of these terms is invalid, the other provisions remain valid.

13. Contact

Send questions about these terms to [email protected].