Accessibility for service businesses: banking, travel, telecoms

Named in the law

The European Accessibility Act, in Germany the BFSG, lists the services it applies to. They include:

• consumer banking services
• electronic communications services
• parts of passenger transport by air, bus, rail and water, such as websites, apps, e-tickets and travel information
• e-commerce services, such as booking portals and contracts concluded online

If your business works in one of these areas and is not a microenterprise, the rules have applied to your website since 28 June 2025.

What management wants to know

Three questions always come up: where do we stand, what do we have to do, and how do we show that we are doing it? The Luentis report answers them in three parts:

• Summary for management: a score that says what it measures, the errors by severity and the five most important actions in plain language.
• Errors for development: every error grouped by rule and template, with the pages it appears on and a suggested fix in code.
• Documentation for legal: every WCAG 2.2 AA criterion with its EN 301 549 clause and status, the answers from the guided check, the date and scope of the scan, and a draft accessibility statement.

What a scan can and cannot do

An automatic scan finds the errors that can be measured, quickly and across many pages. It does not certify that a website meets the requirements. What only a person can judge, such as whether alt texts make sense or whether an application form can be completed with the keyboard, you check with our guided check, which walks you through the criteria step by step.

We check publicly reachable pages. Areas behind a login, such as online banking, and apps are not covered at the moment.

Errors come back

Every new campaign, form and update can bring new barriers. We are working on weekly monitoring that tells you about new and fixed errors and sends a report every month. Until then, you can check again at any time with the single audit.

Questions about larger websites or several domains? Write to us at [email protected].